Privacy Policy

Scope of this policy

This policy applies to personal data collected by ROBOSUPPORT through robosupports.com, quote request forms, contact forms, newsletter sign-up, CAD file and white paper downloads, and any other communication channel related to our services.

ROBOSUPPORT, a specialist division of Thai Support Group, acts as the Data Controller for personal data collected through the channels above.

Information we collect

We collect only the personal data necessary to deliver our services:

We do not collect sensitive personal data through this website.

Purpose of use

• chevron_rightTo respond to enquiries, prepare quotations, and advise on safety solutions you request
• chevron_rightTo deliver CAD files, white papers, and technical documents you download
• chevron_rightTo send newsletters, product updates, and related content (subscribers only)
• chevron_rightTo improve website performance and analyse overall usage
• chevron_rightTo comply with legal, accounting, and ISO/TISI audit obligations

Legal basis

We process personal data under at least one of the following legal bases, per Section 24 of the Personal Data Protection Act B.E. 2562:

• chevron_rightConsent — for newsletter sign-up and non-essential cookies
• chevron_rightContract — to process your quotation or service request
• chevron_rightLegitimate interest — to improve the website and maintain system security
• chevron_rightLegal obligation — to comply with accounting, tax, and industry standards

Disclosure to third parties

We do not disclose, sell, or rent your personal data to third parties for marketing purposes without consent. Data may only be disclosed in the following cases:

• chevron_rightTo Thai Support Group affiliates for production and installation coordination
• chevron_rightTo external processors acting on our behalf, e.g. email and hosting providers, under confidentiality agreements
• chevron_rightWhen required by court order, subpoena, or applicable law
• chevron_rightTo protect the rights, property, or safety of the company, employees, or others

Cookies & tracking

This website uses cookies to remember your language preference (TH/EN), analyse site usage, and improve the user experience. You can manage or disable cookies through your browser settings; disabling certain cookies may affect some website functions.

Retention period

We retain personal data only as long as necessary for the stated purposes. Contact and quotation data is generally kept for no more than 5 years from the last interaction, to support project follow-up and warranty requirements. Newsletter data is kept until you unsubscribe. After these periods, data is deleted or anonymised.

Security measures

We maintain appropriate technical and organisational measures to prevent unauthorised access, use, alteration, or disclosure of data, including encryption of data in transit (SSL/TLS), access restricted on a need-to-know basis, and periodic security reviews — consistent with our ISO 9001:2015 quality management certification.

Your rights

Under the Personal Data Protection Act B.E. 2562, you have the following rights:

You may exercise these rights by contacting us via the channels in Clause 12. We will act on your request within the timeframe required by law.

Children's data

ROBOSUPPORT's website and services are intended for corporate customers and industrial professionals. We do not knowingly collect personal data from individuals under 20 years of age without appropriate parental consent as required by law. If you believe we have collected a minor's data without valid consent, please contact us to have it removed.

Changes to this policy

We may update this policy from time to time to reflect changes in law or business practice. The latest effective date will be shown in the document control panel above. Continued use of the website after an update constitutes acceptance of the revised policy.