The terms governing your use of robosupports.com and the purchase of safety fencing, machine guarding, and robot workcell enclosure products from ROBOSUPPORT, a division of Thai Support Group.
By accessing or using robosupports.com, submitting a quotation request, or purchasing products from ROBOSUPPORT, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use this website or our services.
These terms apply in addition to any signed sales agreement, purchase order, or contract entered into directly with ROBOSUPPORT; where a conflict exists, the signed agreement takes precedence.
You agree to use this website only for lawful purposes related to evaluating or purchasing our products. You must not:
Product descriptions, specifications, CAD renderings, and images on this website are provided for reference and may be updated without prior notice. Actual products may vary due to engineering revisions or site-specific customisation.
A quotation request submitted through the website is not a confirmed order. An order is confirmed only upon our written acceptance of a purchase order, signed quotation, or deposit payment, whichever applies under the agreed commercial terms.
We reserve the right to decline or cancel any order due to product unavailability, pricing errors, or discrepancies in the information provided.
All prices quoted are in Thai Baht (THB) unless otherwise stated, and are subject to change until formally confirmed in a written quotation. Prices exclude VAT, shipping, and installation unless explicitly included. Payment terms, deposit requirements, and milestones are set out in the individual quotation or sales agreement for each order.
Products manufactured by ROBOSUPPORT are covered by the warranty period stated in the relevant quotation or sales agreement, covering defects in materials and workmanship under normal industrial use and proper installation.
The warranty does not cover damage from improper installation by third parties, unauthorised modification, misuse, normal wear and tear, or force majeure events.
All content on this website — including text, product designs, CAD files, drawings, white papers, logos, and images — is the property of ROBOSUPPORT or its licensors and is protected by copyright and other intellectual property laws. CAD files and technical documents made available for download are licensed for evaluation and project-planning purposes only, and may not be resold, redistributed, or used to manufacture competing products without written permission.
To the extent permitted by law, ROBOSUPPORT shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its content, including reliance on preliminary specifications that were later revised. Nothing in these terms limits liability for death or personal injury caused by proven negligence, or any liability that cannot be excluded under Thai law. Our total liability for a purchased product is limited to the terms set out in the applicable sales agreement.
You agree to indemnify and hold ROBOSUPPORT, its affiliates within Thai Support Group, and their employees harmless from any claims, damages, or expenses arising from your misuse of the website, violation of these terms, or unauthorised modification or installation of our products by parties not approved by us.
This website may contain links to third-party websites for your convenience. ROBOSUPPORT does not control and is not responsible for the content, accuracy, or practices of any linked third-party website.
These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising from these terms or your use of the website shall fall under the exclusive jurisdiction of the competent courts of Thailand, unless otherwise agreed in a signed sales agreement.
We may revise these terms from time to time to reflect changes in our products, business practices, or applicable law. The latest effective date is shown in the document control panel above. Continued use of the website after an update constitutes acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us through the following channels.
ROBOSUPPORT — a Thai Support Group company
Industrial Estate 101, Bangkok, Thailand
Phone: +66 (0) 2 123 4567
Email: info@robosupport.co.th
Website: robosupports.com/contact